Conflict Management

Program Overview

Conflicts in the workplace have a ripple effect and are directly proportional to productivity. Maintaining an environment of trust and openness leads to job satisfaction and mutual respect.

Learning Objectives

Upon completion of this program, participants will be able to:

• Identify sources of conflict
• Recognize triggers that cause stress and conflict
• Interpret non-verbal communication
• Develop effective problem solving and negotiation skills

Time Frame

This program requires a full day or two half-days of training. Each program can be customized to meet specific needs.
A program outline is available upon request.