Customer Service Skills
Learning to meet and exceed a customer’s expectations is not as simple as identifying an expressed or implied need. It is a dynamic relationship based on trust that grows as you deliver results.
Upon completion of this workshop, participants will be able to:
- Develop a relationship based on trust
- Identify a customer’s expressed and unexpressed needs
- Resolve conflict using negotiation skills
- Ensure repeat business through customer satisfaction
This program requires four hours of training. Each program can be customized to meet specific needs.
A program outline is available upon request.