Customer Service Skills

Program Overview

Learning to meet and exceed a customer’s expectations is not as simple as identifying an expressed or implied need. It is a dynamic relationship based on trust that grows as you deliver results.

Learning Objectives

Upon completion of this workshop, participants will be able to:

• Develop a relationship based on trust
• Identify a customer’s expressed and unexpressed needs
• Resolve conflict using negotiation skills
• Ensure repeat business through customer satisfaction

Time Frame

This program requires four hours of training. Each program can be customized to meet specific needs.

A program outline is available upon request.